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PRIVACY / HOW YOUR INFORMATION IS HANDLED
When you contact us about a website project, browse this website or interact with our enquiry forms, some information is created or provided. This policy explains what we collect, why we use it, who may process it and how you can contact us about information connected to you.
The information we collect depends on what you do on the website. A visitor who only reads a page creates less information than someone who sends a detailed project brief.
A website enquiry may include your name, email address, phone number, WhatsApp number, business or brand name, business location, preferred contact method, project type, current website, project goals, budget range, preferred launch date and any message you send.
If you choose to provide more detail, the enquiry may also include social profiles, competitor websites, reference websites, brand or content readiness, domain and hosting status, design preferences, colour choices, WordPress functionality requirements, ecommerce needs and other information relevant to the scope.
The website may record the page or source URL connected to an enquiry, referral information, campaign parameters such as UTM values, browser or user-agent information, session or visitor identifiers and interaction events. Where an IP address is used for security or event logging, our enquiry system is designed to store a hash rather than the plain address.
We collect information because it has a practical relationship to the website, an enquiry, security, measurement or the services you ask us to discuss.
The main purpose is straightforward: to understand who is contacting us, what the project needs and how to respond properly.
We use contact and project information to review an enquiry, assess project fit, prepare or discuss scope, answer questions, provide pricing or proposal information and continue the conversation through the contact method you prefer.
If an enquiry becomes a project, relevant information may be used to plan and deliver the agreed work, coordinate approvals, maintain project records, provide support and manage the ongoing business relationship.
Technical and usage information can help us understand which pages people use, where enquiries originate, whether forms and links are working, and whether suspicious or abnormal activity needs to be investigated.
The project brief is designed to collect enough business context for a useful first response without requiring you to prepare a formal technical specification.
The information is sent to our website enquiry endpoint, recorded in the project-enquiry database and used to create an internal enquiry record. The system can also create related event records so the submission can be traced back to its page and source.
The enquiry system sends an internal email notification through the configured mail service so the team can review and respond. Email delivery providers may process the information required to transmit that message.
If you choose email, WhatsApp or phone as a preferred contact method, we may use the corresponding contact detail to continue the enquiry. A preference helps us choose the channel; it does not change the underlying project record.
The website enquiry form is for project and service conversations. Payment-card information is not requested through that form.
A useful website needs to be measurable. Depending on which features are enabled, the site may use browser storage, cookies, session identifiers or analytics technologies to understand visits, interactions and enquiry sources.
Measurement can include pages viewed, referral source, campaign parameters, device or browser information, interactions with key elements and whether a project enquiry was submitted.
The website may use identifiers to connect events that belong to the same visit or returning browser. These help with attribution, form diagnostics and understanding how the website is used over time.
Where services such as analytics or performance tools are enabled, those providers may set their own cookies or process usage information under their own privacy terms. The exact technologies can change as the website measurement setup changes.
Running a WordPress website requires specialist infrastructure. Some information may therefore be processed by providers that help us host, secure, deliver, measure or communicate through the website.
Website hosting, database, backup, security, domain and infrastructure providers may process technical information as part of operating and protecting the website.
Mail infrastructure is used to deliver internal enquiry notifications and email communications. If you contact us through WhatsApp or another external communication platform, that platform processes the information you send under its own terms and privacy practices.
Portfolio links, social profiles, analytics tools and other third-party services may take you away from this website. Their collection and handling practices are controlled by those providers, not by this policy.
Some service providers may process or store information outside Australia. The location depends on the provider, its infrastructure and the service being used.
Project information is useful only if it can be handled responsibly. We use practical technical and organisational controls designed to reduce unauthorised access, loss, misuse or disclosure.
Enquiry records are kept within the website and related service environment. Access is limited to people and providers who need the information for enquiry handling, project delivery, administration, security or system operation.
Reasonable measures may include secured hosting, software updates, access controls, logging, backups, spam controls, hashed technical identifiers and monitoring of unusual activity.
Information may be retained for as long as it remains reasonably useful for an enquiry, client relationship, project history, security record, business administration or applicable legal and record-keeping requirements. Information that is no longer needed can be removed or de-identified where appropriate.
No internet service can promise absolute security. Our approach is to reduce avoidable risk, keep access purposeful and respond to issues if they arise.
If you want to know what personal information we hold about you, believe something is inaccurate or have a privacy concern, contact us and identify the enquiry, project or interaction involved.
We can review reasonable requests for access to or correction of personal information we hold. We may need enough information to verify that the request relates to you before releasing or changing a record.
You can also ask us to delete information or stop using it for a particular purpose. Whether the information can be removed immediately may depend on project records, security requirements, legal obligations or another legitimate need to retain it.
Privacy questions can be sent to enquiry@wordpresswebdesignperth.com. Include enough context for us to identify the relevant record without sending unnecessary sensitive information.
The website, its forms and the services used to operate it can change. This policy may therefore be updated when our information practices, website functionality or applicable requirements change.
The effective date shown at the top of this page identifies the version currently published on the website.
When a change materially affects how website or enquiry information is handled, the updated wording will be published here so the current practice can be understood from one place.
Effective 14 September 2026.
PRIVACY QUESTIONS
Contact us with enough context to identify the relevant enquiry, project or record and we will review it.