Reproduce first, then change
We ask for the exact URL, steps, error message and recent change so the fault can be reproduced before editing production code.
WORDPRESS SUPPORT / PERTH, WA
WordPress Support Perth
One-off technical help for WordPress sites that are broken, stuck or need a defined change. We diagnose the fault before prescribing a rebuild: plugin conflicts, PHP errors, form failures, WooCommerce issues, theme problems, content changes and scoped functionality can all be handled without forcing a monthly retainer.
Troubleshooting & repairsPlugin / theme conflictsWooCommerce fixesContent & feature changes
BUILD / SUPPORT
reproduce the issue before changing codebackup the affected site where possiblefix the cause, not only the visible symptomverify the exact customer path after repair ONE-OFF SUPPORTA$72/hr
4-HOUR BLOCKA$288
8-HOUR BLOCKA$576
REPAIR BEFORE REBUILD
WordPress Support for Broken, Stuck or Changing Websites
Support starts by identifying the smallest safe change that solves the issue. A broken form does not automatically need a new website, and a plugin conflict should not become a redesign project unless the existing foundation makes repair genuinely uneconomical.
Cuts down random trial-and-error fixes
Separate symptom from cause
A broken layout may come from CSS, a builder update, missing assets, cache or a PHP error. Diagnosis identifies which layer actually failed before work is estimated.
Use a safe change path
Where access allows, we create a backup and use staging for risky changes. Small low-risk edits can be handled directly when a staged workflow would add more risk than value.
Verify the same path the customer uses
After the fix, we repeat the steps that exposed the issue: submit the form, add the product, complete the handoff, open the mobile menu or load the affected template.
DIAGNOSIS BEFORE BILLABLE GUESSING
One-Off WordPress Troubleshooting and Repairs
One-off support is for a defined problem or small queue of changes. We work from evidence: symptoms, logs, recent updates, browser console, PHP errors, plugin/theme state and hosting constraints.
FATAL ERRORS
White Screen, 500 and PHP Failures
Recover access, identify the failing plugin, theme or custom code path, inspect relevant logs and restore a stable state before making the permanent fix.
- Error-log review
- Plugin/theme isolation
- Safe rollback
- Permanent cause fix
FORMS
Forms That Stop Sending or Routing
Check the form event, validation, WordPress mail path and configured destination before blaming email. DNS or mailbox delivery issues are identified separately from a WordPress form fault.
- Submission test
- Validation check
- Mail-path diagnosis
- Destination review
LAYOUT
Broken Pages, Builders and Responsive States
Repair CSS, JavaScript, template or builder regressions that appear after updates or edits without converting a focused layout issue into a full redesign.
- Template diagnosis
- CSS / JS repair
- Mobile issue fix
- Cache verification
ACCESS
Login, Role and Admin Problems
Resolve administrator access, capability, redirect-loop and common authentication problems where the account and hosting ownership can be verified.
- Admin recovery
- Role/capability check
- Login conflict diagnosis
- Safe access reset
UPDATES OFTEN EXPOSE OLD ASSUMPTIONS
Plugin and Theme Support
Plugins and themes fail for different reasons: version incompatibility, deprecated PHP, JavaScript collisions, database changes, licences, abandoned vendors or custom overrides. We isolate the dependency before replacing anything.
01SCROLL TO MOVE THROUGH CAPABILITIES
A STORE PROBLEM IS OFTEN MORE THAN A PAGE PROBLEM
WooCommerce Support and Store Fixes
WooCommerce support follows the transaction: product data, cart, checkout, payment, shipping, tax, order creation and customer email. The fault can sit in WordPress, an extension or an external payment/shipping service.
WOOCOMMERCE
Repair price, stock, attribute, variation or product-template problems that stop a customer selecting the item correctly.
Diagnose cart fragments, coupons, quantity rules, session issues and plugin conflicts affecting the pre-checkout path.
Separate WooCommerce configuration faults from Stripe, PayPal or other gateway-side failures using logs and test mode where available.
Review shipping zones, classes and extension behaviour when customers receive the wrong rate or no available method.
Check whether the order record, status transition and agreed transactional emails are created after checkout.
Trace failures in external syncs or webhooks when the store is healthy but downstream systems stop receiving data.
SUPPORT IS ALSO FOR THE SMALL CHANGES THAT BLOCK MARKETING
Website Content and Feature Changes
Not every support request is a fault. Existing sites often need a controlled change: a new lead form, CTA, landing-page section, tracking event, staff profile, downloadable resource or small business rule.
Content changes are scoped separately from a redesign when the existing design system can support them
New forms include validation and destination testing rather than only visual placement
Small features are isolated where possible so they do not become permanent theme hacks
Tracking changes can include GA4 or Tag Manager event verification where access is supplied
Requests that are really a redesign, migration or custom-development project are identified before support hours are consumed
EDITOR / BLOCK SYSTEM
New lead formScoped change
CTA / content sectionScoped change
Tracking eventVerified
Small feature moduleIsolated
ERROR MESSAGES ARE CLUES, NOT THE DIAGNOSIS
WordPress Error and Compatibility Diagnosis
A durable fix needs evidence from the right layer. We combine browser errors, PHP logs, WordPress debug information, version history, plugin/theme state and hosting constraints to narrow the fault before changing code.
PERTH SUPPORT DELIVERY
Most support can be delivered remotely across Perth CBD, West Perth, Subiaco, Osborne Park, Joondalup, Fremantle, Cannington, Midland, Wanneroo and Rockingham. What matters is secure access to WordPress, hosting and the failing workflow—not whether the developer is physically beside the server.
Browser console and network errors
Front-end JavaScript failures, blocked assets, CORS problems and failed requests are traced before altering PHP or replacing plugins.
PHP and server logs
Fatal errors, memory exhaustion, deprecated functions and repeated warnings are matched to the component and action that triggers them.
WordPress / PHP version matrix
The current WordPress, PHP, theme and plugin versions are checked for obvious unsupported combinations before a workaround is accepted.
Recent-change timeline
Updates, migrations, DNS changes, new code and content edits are ordered by time to reduce the search space around when the failure started.
Cache and CDN layer
Page caches, object caches and CDN behaviour are cleared or bypassed in diagnosis so stale content is not mistaken for a code failure.
Reproducible verification
The repair is tested using the same steps, device state or customer action that originally exposed the problem.
WHEN THE SITE IS DOWN, RECOVERY COMES BEFORE BEAUTY
Emergency Website Recovery
Emergency work prioritises stabilisation: regain access, preserve evidence where possible, restore the customer-facing path and only then perform the deeper repair. Security incidents may move into the dedicated Security & Recovery service when forensic cleanup is required.
Triage severity
Confirm whether the site is completely down, partially broken, hacked, checkout-blocked or only affecting one admin workflow.
Severity + affected customer pathSecure current state
Take a backup or snapshot where possible before making rescue changes, unless the host or compromised state makes that unsafe.
Recovery point / evidence preservedRestore basic service
Use rollback, plugin isolation, theme fallback or a known clean restore to bring the critical public path back where possible.
Stable customer-facing stateIdentify root cause
Trace the component, update, custom code or infrastructure condition that created the failure rather than leaving the temporary workaround in place.
Cause documentedPermanent repair
Patch, replace, reconfigure or escalate the failing component and re-test the original failure path.
Verified fixPrevention recommendation
Document the update, maintenance, hosting, security or architecture change that would reduce the chance of the same incident returning.
Next-risk recommendationONE-OFF SUPPORT WITHOUT A RETAINER
Ongoing Technical Support Options
Use hourly support for a small defined issue or pre-purchase a block when you have a short queue of repairs and changes. Time is used for diagnosis, implementation, testing and notes—not only keyboard time. Larger redesign, migration, security or development projects are quoted separately once the issue crosses into project work.
Published Perth WordPress support examples currently advertise one-off support around A$99/hour, while broader Perth technical support is advertised around A$180/hour ex GST. Alpha's one-off WordPress support starts at A$72/hour, matching the guide rate already shown on the Services page.One-Off Support
A$72/hrFor a specific WordPress fault, small repair or clearly defined change where an ongoing plan is unnecessary.
1-hour minimum · then 30-minute increments4-Hour Support Block
A$288For several related fixes, content changes or a problem that needs diagnosis plus implementation and testing.
4 technical hours · use within 30 days8-Hour Technical Block
A$576For a larger queue, WooCommerce investigation, compatibility cleanup or multiple issues across one existing WordPress site.
8 technical hours · use within 60 days01Diagnosis & Safe Access
+
Initial issue reproduction / diagnosisIncludedIncludedIncluded
WordPress admin reviewIncludedIncludedIncluded
Hosting / log review where access suppliedIncludedIncludedIncluded
Backup before material changeWhere access allowsWhere access allowsWhere access allows
Staging useWhen risk warrantsWhen risk warrantsWhen risk warrants
02WordPress, Plugin & Theme Repairs
+
PHP / fatal error diagnosisIncludedIncludedIncluded
Plugin conflict isolationIncludedIncludedIncluded
Theme / CSS / JS repairIncludedIncludedIncluded
Admin / role / login troubleshootingIncludedIncludedIncluded
Custom-code repairWithin booked timeWithin booked timeWithin booked time
03Forms, Content & Features
+
Form troubleshootingWithin booked timeWithin booked timeWithin booked time
Content / layout changesWithin booked timeWithin booked timeWithin booked time
Small feature implementationIf it fits booked timeIf it fits booked timeIf it fits booked time
GA4 / GTM event changesIf access suppliedIf access suppliedIf access supplied
New page / landing-page designQuoted if project-sizedQuoted if project-sizedQuoted if project-sized
04WooCommerce Support
+
Cart / checkout troubleshootingWithin booked timeWithin booked timeWithin booked time
Payment-gateway configuration diagnosisWithin booked timeWithin booked timeWithin booked time
Shipping / tax rule diagnosisWithin booked timeWithin booked timeWithin booked time
Product / variation issueWithin booked timeWithin booked timeWithin booked time
External inventory / ERP integrationDiagnosis only if smallUp to available blockUp to available block
05Response & Time Accounting
+
Minimum booking1 hour4-hour block8-hour block
Time increments after minimum30 minutes15 minutes from block15 minutes from block
Normal response target1–2 business daysNext business dayPriority next business day
Block validityPer engagement30 days60 days
Unused time—Not cash-refundableNot cash-refundable
06Verification & Handover
+
Original issue re-testIncludedIncludedIncluded
Relevant browser / responsive checkFocused checkFocused checkExtended where needed
Change notesShort summaryTask summaryDetailed task summary
Root-cause / prevention noteWhere identifiedIncluded for material faultsIncluded for material faults
Post-fix monitoringNot includedAs block time allowsAs block time allows
Guide prices are in AUD. Third-party licences, hosting, paid APIs, premium plugins, vendor charges and external provider fees are excluded. Out-of-hours emergency work is not included in the A$72/hour standard rate and is quoted before work starts. Confirmed malware cleanup, forensic recovery and broad redesign/migration work move into the appropriate dedicated service. GST treatment is confirmed in the final proposal.
Standard approved WordPress support: A$72/hrYOU SHOULD KNOW WHAT HAPPENED TO THE HOURS
How WordPress Support Requests Are Handled
Support is easier to buy when the process is visible. Each request starts with the failing URL or desired change, records what was reproduced, and ends with the fix or a clear next scope if the issue is larger than support.
Prefer Ongoing Care? →One request, one clear owner
Send the issue with the URL, screenshots or error text, recent changes and access needed. We keep related work grouped so diagnosis is not repeated.
Approval before scope expands
If a one-hour repair turns out to need a migration, security cleanup or custom-development project, we stop and explain the new scope before consuming more time.
Time is recorded against tasks
Diagnosis, code changes, testing and technical notes count as support work. Third-party waiting time or vendor charges are not disguised as development.
Fix notes make the next issue cheaper
Material repairs include a short record of the cause and change so a future developer is not forced to rediscover the same fault.
SUPPORT QUESTIONS BEFORE YOU BOOK TIME
WordPress Support FAQs
These answers explain how one-off WordPress support is priced, what can normally be repaired without a rebuild and when a support request should become a larger project.
01How much does WordPress support cost in Perth?
+
Our standard one-off rate is A$72/hour with a one-hour minimum, then 30-minute increments. We also offer 4 technical hours for A$288 and 8 technical hours for A$576 when you already have a short queue of issues or changes.
02Can you fix a WordPress problem without rebuilding the site?
+
Often, yes. We first reproduce the issue and identify the failing layer. A plugin conflict, broken form, PHP error or layout regression can usually be repaired independently. We recommend a rebuild only when the existing foundation makes a safe repair uneconomical or temporary.
03How quickly can you fix a broken WordPress website?
+
Standard support targets an initial response within 1–2 business days, with priority blocks targeted for the next business day. The repair time itself depends on whether the fault is reproducible, access is available and a third-party vendor or host is involved.
04Do you provide emergency WordPress support?
+
Yes, subject to availability, but out-of-hours emergency work is quoted separately and is not included in the A$72/hour standard rate. A hacked site may also require the dedicated Security & Recovery scope rather than normal troubleshooting.
05Can you troubleshoot plugin and theme conflicts?
+
Yes. We isolate the conflicting component, check WordPress and PHP compatibility, inspect custom overrides and then recommend configuration, patching, replacement or vendor escalation based on the actual cause.
06Do you support WooCommerce?
+
Yes. Support can cover product and variation issues, cart or checkout problems, shipping rules, payment configuration and order-flow faults. Large store rebuilds, migrations or new custom commerce features are scoped separately.
07Can you make content and feature changes on an existing site?
+
Yes. Small form, layout, CTA, tracking, content and feature changes can use support time when they fit the existing design and codebase. New custom systems or multi-page redesign work is better handled as a development or redesign project.
08Do I need a monthly contract for WordPress support?
+
No. One-off support is specifically for businesses that need a defined repair or change without a retainer. If the same site needs recurring updates, backups and monitoring, the separate WordPress Maintenance service is usually more economical.
09What access do you need to troubleshoot WordPress?
+
It depends on the problem. WordPress admin is usually the starting point; hosting, SFTP/SSH, database, DNS, payment-gateway or analytics access may be needed for deeper faults. We ask only for the access relevant to the issue.
10Which Perth areas do you provide WordPress support for?
+
Support is delivered remotely across Perth metro, including Perth CBD, West Perth, Subiaco, Osborne Park, Joondalup, Fremantle, Cannington, Midland, Wanneroo and Rockingham, as well as WordPress sites elsewhere in Australia.
SEND THE SYMPTOM AND THE URL
Show us exactly what is broken or what needs changing.
Send the affected URL, what you expected to happen, what happened instead, any error message, and the most recent update or change you remember. We will tell you whether it is a one-off support job or a larger project before unnecessary work starts.